Telehealth FAQ

What is Telehealth?

Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.

What is TheraNest?

TheraNest is a practice management application that ABHW uses to organize appointments, notes, and billing. TheraNest is HIPAA compliant and secure.

Does my insurance cover telehealth?

Due to the recent circumstances surrounding COVID-19, most major insurance companies have been mandated by the state of Illinois to cover the provision of mental health services via telephone/video sessions. You will want to check if your insurance plan is from out of state. However, it appears that most insurance companies are covering Telehealth at this time.

What equipment do I need to join a session?

You’ll need the below to join a Telehealth (online therapy) session with your provider:

  • A computer, tablet, or phone (no applications or software to download).
  • An external or integrated webcam.
  • An external or integrated microphone.
  • An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider.
  • Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
We recommend using this Pre-Call Tool to check your Internet and Video/Audio functionality.

Do I need a specific internet browser?

If you’re using a Desktop or Laptop, we recommend:

We recommend the below if you’re using a tablet or mobile phone:
  • Android - Google Chrome
  • iOS 11 or newer (iPhone or iPad) - Safari

How do I join our session?

It’s as easy as clicking the unique link shared by your provider. There are no apps to download. Join your session from a mobile phone, tablet, or computer. Just click, enter your name, and Join. Click here for more specific instructions.

Will our sessions be recorded?

No. TheraNest does not allow for session video or audio to be recorded.